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Privacy Policy

Effective from: May 26th 2025
Last updated: May 26th 2025

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with Cat Assist Team Whitchurch (CATW), including through bookings, adoptions, donations, or general enquiries. 

1. Who We Are

We are Cat Assist Team Whitchurch (CATW), a UK_based cat rescue. Our mission is to support, rehabilitate, and rehome cats in need. Our website provides information about our work, facilitates bookings for the cat cafe, and allows you to get involved or contact us.

2. What Data We Collect

We may collect the following personal information:

  • Name and contact details (e.g., email, phone number)

  • Booking details (e.g., date, time, group size)

  • Payment details (via secure third-party processors only)

  • Adoption, foster or volunteer application details

  • Any information you submit via forms, messages, or email

  • IP address and browsing data (e.g., via cookies - see below)

3. How We Use Your Data

We use your data to:

  • Manage bookings and visits to our cat cafe

  • Communicate with you about your enquiries or applications

  • Process donations or purchases

  • Share updates (if you've opted into our newsletter)

  • Improve and maintain our website functionality and security. We will never sell your data or share it with third parties for marketing purposes.

4. Legal Basis for Processing

We only collect and process your personal data where we have a lawful basis to do so, including:

  • Consent (e.g. newsletter sign-ups)

  • Contractual obligations (e.g. bookings, adoptions)

  • Legal obligations

  • Legitimate interests (e.g. protecting the safety of our cats and visitors)

5. How We Store & Protect Your Data

  • All data is stored securely, with appropriate technical and organisational measures in place

  • Access to your personal data is restricted to authorised personnel only

  • We use trusted third-party services for secure payment and data handling

  • We retain personal data only as long as necessary for our purposes or legal requirements

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you

  • Request corrections or deletion of your data

  • Withdraw consent (where applicable)

  • Object to or restrict data processing

  • Lodge a complaint with the Information Commissioner's Office (ICO)

 

To exercise your rights, contact us at: catassistteamwhitchurch@gmail.com

7. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use the site. You can choose to accept or disable cookies through your browser settings.

8. Contact Us

If you have questions about this policy, or your data, contact:
Cat Assist Team Whitchurch (CATW)
Email: catassistteamwhitchurch@gmail.com

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